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Service — Voice AI
AI phone agents for inbound support, appointment booking, qualification, and outbound follow-up — with the latency, interruption handling, and integrations a live call demands.
A voice agent has one job a chatbot never faces: it must respond in well under a second, while the caller can interrupt at any moment, over a noisy phone line, in mixed languages. Getting this right is a systems problem — streaming speech-to-text, incremental LLM inference, interruptible text-to-speech, and telephony plumbing all working in one tight loop.
Aivetech builds this loop as production voice infrastructure: barge-in handling, silence and voicemail detection, graceful handover to humans, call recording and transcripts, and post-call actions pushed into your CRM or ticketing system. English and Hindi out of the box, with other languages per project.
The highest-ROI deployments we see: 24/7 inbound answering for clinics, real-estate, and local services; appointment booking and rescheduling; lead qualification before a human ever picks up; payment and delivery reminders; and post-service feedback calls. Each call's outcome lands as structured data in your systems via the same automation layer we use across projects, and agents can answer from your own knowledge base through retrieval.
We measure and tune time-to-first-word, interruption recovery, and task completion rate — not just transcript quality. Every agent ships with test call suites and live dashboards, so you know exactly how it performs before it represents your business.
Answer every call 24/7 — triage, FAQs from your knowledge base, bookings, and warm transfer to a human with full context.
Reminders, follow-ups, and qualification calls with compliance controls, retry logic, and per-call outcome tracking.
SIP/PSTN and WhatsApp voice, plus structured post-call writes into HubSpot, Zoho, Salesforce, or your own backend.
FAQ
A voice AI agent is software that conducts real phone conversations — listening via speech-to-text, reasoning with a language model, and replying with synthesized speech in real time — to handle calls like support, booking, and follow-ups without a human on the line.
Production voice agents need to start speaking in roughly under a second after the caller stops. We engineer the full streaming pipeline — STT, LLM, and TTS — and measure time-to-first-word on every deployment.
Yes. Our voice agents handle English and Hindi, including code-switching mid-conversation, and additional languages can be added per project.
Yes. Every call ends with structured actions — bookings created, tickets updated, leads scored — pushed into systems like HubSpot, Zoho, Salesforce, Google Calendar, or your own APIs.
Book a scoping call and hear a live demo agent. First production voice agent in 2–4 weeks, fixed scope.
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